Privacy Policy

Your privacy matters. Learn how we protect your personal and financial information

Last Updated: January 1, 2024 | Version 3.0 | Effective Date: January 15, 2024

Table of Contents

1. Introduction 2. Information We Collect 3. How We Use Your Information 4. Information Sharing 5. Cookies & Tracking 6. Data Security 7. Data Retention 8. Your Privacy Rights 9. Children's Privacy 10. International Transfers 11. Third-Party Links 12. Changes to Policy 13. Contact Information 14. California Privacy Rights 15. GDPR Compliance

1. Introduction

Welcome to FlowBiz ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our accounting software, website, and related services (collectively, the "Service").

We are committed to protecting your privacy and handling your personal and financial information with transparency and care. By using our Service, you consent to the data practices described in this policy.

Our Commitment: We never sell your personal data or financial information to third parties. Your trust is our most valuable asset.

2. Information We Collect

We collect information that you provide directly to us...

2.1 Personal Information You Provide

  • Account Information: Name, email address...
  • Payment Information: Credit card details...
  • Financial Data: Transaction records...
  • Communication Data: Support tickets...

2.2 Automatically Collected Information

  • Usage Data: IP address...
  • Cookies & Similar Technologies: Session cookies...
  • Log Data: Access times...

2.3 Information from Third Parties

  • Bank account information (via Plaid integration)
  • Payment processor transaction data
  • Business data from connected applications
Financial Data Protection: Your financial data is encrypted...

3. How We Use Your Information

We use the information we collect for the following purposes:

Purpose Legal Basis (GDPR)

4. Information Sharing

We do not sell your personal information...

4.1 Service Providers

We share data with trusted third-party...

  • Cloud Hosting: AWS
  • Payment Processing: Stripe
  • Bank Integration: Plaid
  • Customer Support: Zendesk
  • Analytics: Google Analytics

4.2 Business Transfers

If we are involved in a merger...

4.3 Legal Requirements

We may disclose your information...

4.4 With Your Consent

We may share your information...

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies...

6. Data Security

We implement industry-standard security measures...

  • Encryption: AES-256...
  • Access Controls...
  • Monitoring...
  • Audits...
  • Backups...

While we strive to protect your data...

7. Data Retention

We retain your personal information...

  • Immediate deletion...
  • 30 days retention...
  • 90 days retention...
  • 7 years retention...
  • Indefinite retention...

You may request early deletion...

8. Your Privacy Rights

Depending on your location...

  • Right to Access...
  • Right to Rectification...
  • Right to Erasure...
  • Right to Restrict...
  • Right to Data Portability...
  • Right to Object...
  • Right to Withdraw...

To exercise these rights...

9. Children's Privacy

Our Service is not intended...

10. International Data Transfers

Your information may be transferred...

  • EU-US Data Privacy Framework...
  • Standard Contractual Clauses...
  • Data Localization...

11. Third-Party Links

Our Service may contain links...

12. Changes to This Privacy Policy

We may update this Privacy Policy...

  • Posting the new policy...
  • Sending an email...
  • Displaying notice...

The "Last Updated" date...

13. Contact Information

If you have questions...

  • Email: privacy@FlowBiz.com
  • Data Protection Officer...
  • Address...
  • Phone...

14. California Privacy Rights (CCPA)

If you are a California resident...

  • Right to Know...
  • Right to Delete...
  • Right to Opt-Out...
  • Right to Non-Discrimination...

To exercise CCPA rights...

California Notice: We do not sell your personal information...

15. GDPR Compliance

For users in the EEA...

15.1 Data Controller

FlowBiz Inc...

15.2 Legal Bases

We process your data...

15.3 Supervisory Authority

You have the right...

15.4 Data Protection Officer

Our DPO can be reached...